FAQ-Administrators and Academic Officials

Frequently Asked Questions and How-to-Guides for the Administrators and Academic Officials.

Topic: Educational Technology (Education)

  • General Information on Cloud Campus resources could be found at the edtech website edtech.ust.edu.ph .
  • There is also a course site entitled "UST Cloud Campus Administrator Handbook & Learning Resource Site" that provides administrative resources for eLearning in UST.
    1. Log-in to the UST Cloud Campus via ust.blackboard.com .
    2. Search for UST Cloud Campus Administrator Handbook & Learning Resource Site to access the resources.
Topic: Google Workspace (GSuite)

 Students must be enrolled for the current term to process the request.

Changing account names for the students is based on the official Registration Form provided by the Registrar's Office. Changing account names for the faculty members is based on the official list provided by the Office of the Faculty Evaluation and Development.

The data may be restored but not more than 25 days ago. Otherwise, Google will permanently delete the files.

Topic: Internet Connection

Check that the internet cable is properly connected and that the router is powered on; if both are OK but there is still no internet connection, please contact STEPS (Santo Tomas e-service Providers) at 87861611 loc. 8888.

Topic: Remote Desktop Access

Possible Reason/s:

  1. You are most likely experiencing a slow Wi-Fi connection; please wait for a stable Wi-Fi connection.
  2. You can't connect if you've turned off your RDA device.
  3. You may not have properly logged out.

Please contact STEPS (Santo Tomas e-service Providers) at 87861611 loc. 8888

Topic: System Inquiy - Gurus PATIO

  1. Go to https://guruspatio.ust.edu.ph 
  2. Click Forgot Password Link and follow the instructions.

If error still persist, please contact STEPS (Santo Tomas e-service Providers) at 87861611 loc. 8888

Topic: ID Locator

Possible Reason/s:

  1. Your ID has NOT yet been activated
  2. No temperature was entered into THOMEDSS, please visit https://thomedss.ust.edu.ph 

Please contact STEPS (Santo Tomas e-service Providers) at 87861611 loc. 8888

Topic
Educational Technology Google Workspace(GSuite) Internet Connection Remote Desktop Access System Inquiry-Gurus PATIO ID Locator